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The Reason Why Walmart and Other Retail Stores Put Greeters at the Door

The Reason Why Walmart and Other Retail Stores Put Greeters at the Door

In 2012, the company rolled back thousands of store greeters, only to bring the job back in 2016 after overwhelming customer demand. Chains like Home Depot and even car dealerships employ greeters as part of their business operations. Walton was struck by the idea that a person stationed near the entrance would help give Walmart more of a neighborhood store feel. Walmart responded to the criticism by saying “every effort” would be made to find new occupations for affected employees. Some stores have experimented with robot greeters to exchange pleasantries with customers, but humans shouldn't worry about job security just yet.

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