Well today my manager told me that instead of not answering the phone due to us not being open. After his boss talked to him for a bit, my manager pulled me aside and said we’re no longer taking orders early, nor are we allowing customers to enter the store early. This kid didn’t have to say one word, but I guarantee he was smirking his a$$ off when his boss wasn’t looking. TL;DR: manager told me to take orders before we’re open, customer got mad as a result as they couldn’t get their food when they got here. Manager then allowed customer in early, in which his boss happened to show up.